TERMS & CONDITIONS
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By accessing this website and/or placing an order, you agree to be bound by these terms and conditions as set out below.
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Returning goods
Journals are accepted for credit or exchange if returned in saleable condition within 14 days, accompanied by a sales receipt. Refunds will be made to the purchaser upon request if payment has been received. Goods returned to us because of a change of heart must be unused and in perfect, re-saleable condition, otherwise we will not be able to refund you. The item(s) must be returned within 14 days of purchase. As soon as we receive the journal, we will refund your card. Please note however, that delivery charges for unwanted items will not be refunded nor will Seranders pay delivery costs for the return of unwanted items.
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Faulty goods
We are happy to exchange faulty products that have been sent as a gift as quickly and conveniently as possible. Any faulty item may be returned for any reason within 14 working days from the date of delivery for a full refund. Simply call us on +44 (0) 20 8291 0009 and we will take your details to enable us to process your return quickly and efficiently.
If we have inadvertently sent you the wrong item, please accept our apologies for any inconvenience this may cause. Please call our Customer Support Team on +44 (0) 20 8291 0009. Alternatively you can email us at customersupport@seranders.co.uk
Please note that with the exception of faulty merchandise, we cannot exchange or accept the return of items that are not in a re-saleable condition. Please keep all packaging and return the goods as they were received by you.
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Items lost in transit
We cannot be held responsible for packages lost in transit: as you are responsible for returning the item(s) to us, we recommend sending the package by Recorded/Special Delivery.
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Complaints Procedure
Seranders takes its relationships with customers very seriously. If you have a complaint please email customersupport@seranders.co.uk
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Miscellaneous
As our greeting cards are handmade the customer accepts there will be the slightest of variations between items.
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How to buy
For full details on how to make an order, please see our HOW TO BUY page.
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Postage and Packaging
Standard delivery is £2.75 for journals and 30p per card, with justification that this is the standard postage for Royal Mail.
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